Privacy Policy (Web)

Last updated: 27 October 2025

Introduction

WhisperLoop ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains what data we collect, how we use it, and how we keep it secure when you use our website.

Information We Collect

To provide you with updates and early access opportunities, we collect your email address when you sign up for our waitlist or newsletter. Your email is used solely for communication purposes and is stored securely.

In addition to email addresses, we process the following types of data:

1. User-Generated Content (UGC)

Stored securely in encrypted cloud servers (AWS S3):

  • Whisper titles and affirmations you create

No personal identifiers are attached to this data.

2. Local Device Data

Stored only on your device:

  • Audio files used for playback
  • Cached session data
  • Temporary playback information

3. Listening Statistics

We collect anonymized listening statistics, such as:

  • Total time listened
  • Frequency of listening sessions
  • Track usage patterns

These statistics help us:

  • Improve app features
  • Understand listening behavior at a broad and anonymous level
  • Enhance the user experience

No audio content or personal identifiers are included in these statistics.

4. Technical & Diagnostic Data

Collected for stability and functionality:

  • Device model, OS version, and app version
  • Crash logs (via a crash reporting service)
  • Push notification tokens

How We Use Your Information

Data Type Storage Location Purpose
Email address Cloud (secure storage) Waitlist and newsletter communication
Whisper metadata Cloud (AWS S3) Core functionality and data preservation
Audio files Local device only Playback
Listening statistics Cloud App improvement and analytics
Crash logs Cloud Diagnose and fix stability issues

We never sell, rent, or share your data with advertisers.

Data Storage & Security

  • Whisper metadata and statistics are stored on encrypted AWS servers
  • Audio files remain only on your device
  • All transfers are encrypted (HTTPS/TLS)
  • Data at rest is encrypted on AWS
  • Only authorized administrators may access anonymized data, and only for support, improvements, or legal compliance

Data Sharing

We do not share your data with advertisers or unrelated third parties.

We rely on trusted third-party processors for core features:

  • AWS S3 — encrypted cloud storage
  • Crash Reporting Service — diagnostics and stability
  • Push Notification Service — messaging

These services do not have access to your audio files and cannot use your data for their own purposes.

Children's Privacy

Whisperloop is intended for users 13 years of age or older.

We do not knowingly collect, store, or process any personal data from users of any age.

Your Rights

You may:

  • Request deletion of your cloud-stored data
  • Clear your local data by uninstalling the App
  • Request removal of anonymized statistics and metadata by contacting us

Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted in the App and on our website. Continued use of the App constitutes acceptance of the updated terms.

Contact Us

For questions or deletion requests, contact us at: contact@bitter.works

Summary (Plain English)

  • Your email is collected for newsletter/waitlist communication only
  • Your whisper text is stored securely in the cloud
  • Your audio stays on your device
  • We collect anonymous listening stats to improve the app
  • We never sell your data